FaqFaq

How do I get started?
Call the office number at (864) 233-5260 and a Care Associate will be happy to answer your questions and complete an initial intake.  You can also send us your situation or questions by email and a care associate will provide you with a response. We can assist you to determine if BGC is right for you.
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Where does the consultation take place?  Who should be included in the consultation?
Consultations take place in an office setting with a professional and licensed Geriatric Care Manager.  The Geriatric Care Manager will be able to guide you during your initial intake as to documents that would be helpful to bring to the consultation as well as which family members and/or friends should be present.
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What happens during a consultation?
Consultations typically take one hour.  A professional Geriatric Care Manager will review your current legal, medical, financial, and insurance policies to make recommendations to ensure all areas are covered. Our professionals can problem-solve, provide counseling and support, direction, and ensure you are receiving all benefits.
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What methods of payment do you accept?
We accept cash, check, Visa, Mastercard and Discover.  All payments are due when services are rendered.
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What happens after a consultation?
From the initial consultation, a professional and licensed Geriatric Care Manager will assist in developing a plan of care.  This could include assisting with placement options, crisis intervention, assisting with psychiatric assessments and placement in a treatment facility, reviewing benefits, and assisting with home-care or facility-care management.
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Do you accept long-term care insurance policies?
It depends on the coverage in the policy.  If you have a copy of the policy, our professionals can review your policy and provide advisement on how to optimize the benefits.  Further, our professionals can assist with the RN visit that is required for most policies prior to implementing the in-home or facility care benefits for services.
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Do you accept Medicare, Medicaid or Private Insurance?
We do not accept Medicaid.  We do accept Medicare and some private insurances.
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Do I need a doctor’s order for a Medicare referral?

No. Referrals can be made directly to our office without a doctor’s order.
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How do you determine what facility and placement option is right for me and/or my loved one?
Our licensed professionals will guide you to the right facility based on our 19 years of experience in the Upstate.  Our guidance is based on your finances, long-term care plan, VA benefits, medical issues, overall goals, and proximity.  Our professionals are well educated on the facilities and what they have to offer, as well as the medical and administrative staff.  We are bound by federal and state law not to accept referral fees from facilities, so our professional opinions are truly for your best interest.
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Do you offer home-care?
BGC, LLC is a private practice and not a government subsidized home-health care agency.  Our professionals manage home-care clients to ensure that all staff are present in the home that are necessary to care for loved ones.  This can include registered nursing visits, medication management, medical appointment management, prescription management, meal preparation, and Certified Nursing Assistants.  BGC manages and coordinates the team of home-care professionals.
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Do you have sitters?
BGC, LLC does not have sitters.  We sub-contract with Saints Healthcare, LLC, as a provider of our Certified Nursing Assistants who service BGC clients.  In order to ensure the best care, all Certified Nursing Assistants are specifically selected and trained by a Registered Nurse based on the medical and personal needs of the client.
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Situational Examples and FAQ
My parents continue to live at home and my dad continues to drive.  They really need assisted living and I cannot find good help for them.  They continue to complain and fire agencies.  I am really at my wit’s end. How can you help?
Geriatric Care Managers are trained professionals who can observe and assess situations objectively and provide you with the professional support and guidance that you need to determine a solution.  A home-assessment can be provided by a Registered Nurse to determine a level of need.  Finances and insurance policies can be reviewed to determine if placement is the best option or guide you to recommended resources in the community to ensure safety for home-care.
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I am overwhelmed with so many different ads in the paper.  There are so many hospices, assisted living facilities, physicians, sitter services, and free consulting agencies. I really do not know where to turn.
Our professional staff has extensive knowledge of the geriatric community, resources, and facilities. Our experts will guide you to the best and most qualified services in the community.  We offer Medicaid planning, review VA benefits and can link you with the best resources Medicare has to officer.  We are mandated by state and federal law not to accept referral fees, so our opinions are based on our experience. We will guide you in the right direction.
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Mom needs help.  She is just not herself anymore.  She refuses to see a doctor and will not listen.  I think that she is depressed and I am worried.  Someone told me she probably has Alzheimer’s Disease.  Can you help?
Yes.  We provide on-site assessments to individuals in their home or in a facility.  If an ER visit is necessary or in-patient psychiatric treatment is needed our professionals assist and expedite the process.
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I live out of state and my parents live in your area. I have a family member who lives close by, but I am the one taking care of everything.  Can you help me with my parents?
Yes.  Our Geriatric Care Managers can assist you in placement options, in-home care, crisis intervention, and can serve as an on-going professional care manager to manage all aspects of care. Our professionals can serve as a liaison between you and your loved ones.  In the end, our clients feel that it is a relief to know that their parents are being well cared for.
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My dad is in the hospital and the hospital social worker just handed me a book with a long list of nursing home options. I have no idea which nursing home to choose and must make a decision today as he is going to be discharged.  My dad wants to go home.  What can you do?
Our professionals can meet you at the hospital, evaluate home care verses facility care and facilitate the process.  We look at the Medicare and Medicaid implications and options as well.  Once discharged from the hospital, you will have fewer options.  Contacting BGC while your loved one is in the hospital ensures that we can expand your choice options and help you select the best nursing home.
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What are my rights as a client?

Click here to view or download our ‘Client’s Bill of Rights.’

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